Service Guarantee

  • Perfect delivery by bpost
  • Safe Payments with Credit Cards, Bancontact, PayPal or Manual Transfer
  • Quality in service & products guaranteed

Our newsletter

Sales conditions

  1. These conditions apply to all orders. Every order implies the explicit acceptance of these sales conditions.
  2. The is managed by Pied de Poule. 
All prices on the e-shop include Belgian VAT.
  3. The goods are sent at both the cost and the risk of the customer to the delivery address given by the customer.
  4. If it is impossible to deliver the product, the agreement is dissolved by operation of law. The seller is obliged to notify the customer in writing before the delivery period has ended. In the case of partial delivery, each delivery will be considered a separate sale.
  5. The prices are valid at the time of publication. After this they are subject to change. The shipping costs are not included in the prices given.
  6. Given the perishable nature of our products and the current hygiene requirements, the buyer explicitly waives the right to decide against buying the product. For this reason goods cannot be sent back.
  7. As a private consumer you have a period of 14 days within which you can renounce your purchase. This period of 14 days can be calculated from the home delivery of the goods. If our products do not meet your requirements, you can report this and return without payment of penalty or statement of reason, provided that the packaging has remained intact. Therefore, an opened package will no longer allow you to abandon the purchase. This right of cancellation does not apply to business customers. Purchases during sales / promotions will not be taken back. Hereby the official legal text: The consumer has the righy to return within 14 calendar days from the day following the delivery of the good or closing of the service agreement. You can send an email to (attachment: IBAN / BIC number) Address of return: Pied de Poule, Koningstraat 19, 8400 Oostende BE.
  8. In the event of overdue payments, interest shall be added to the outstanding amounts on the invoice by order of law and without prior notice of default at a rate of 1% per months as of the invoice date. In case of non-payment and if a demand by ordinary post is not responded to within 14 days, fixed compensation to the value of 10% of the outstanding amount with a minimum of 50 € and a maximum of 2,000 € will be due.
  9. The seller remains owner of all goods until full payment has been made.
  10. The seller is not liable for the advice he gives, printing errors on the website or technical data given by the producer or delivery company.
  11. Belgian Law applies to these conditions of sale and any disputes will be referred to the competent district court of Bruges.
  12. Pied de Poule is not responsible for any foreign customs fees or duties that may be applied after shipment.
  13. Pied de Poule does its utmost to ensure that all pricing information on the e-shop is accurate, but cannot guarantee the absolute absence of error. In the event that an error in the price of a product shall occur, A La Folie will allow customers the option to confirm the purchase of the Product at the correct price or to cancel the order. If the customer is unable to contact us within 30 days, the order will be treated as canceled.
  14. The order will be dispatched between between Monday and Friday, excluding local and national holidays and festivities. Pied de Poule is not responsible for unforeseen delays. Pied de Poule is not responsible for unpredictable delays, notwithstanding that, except for cases of Force Majeure, the Product(s) will be delivered within a maximum of thirty (30) days following the day after the submission to Pied de Poule of the order by the Customer. Unless other specified by the wait time specified on the order.
  15. In the event that, due to sudden and temporary unavailability of products, Pied de Poule shall be able to delivery the goods, Pied de Poule shall promptly inform the Customer, and in any way within thirty (30) days via e-mail. 
The products can be returned within 14 days after receiving the order.  The articles can’t be returned or refunded in a regular store. Returns after 14 days will not be accepted anymore.
  16. Pied de Poule recommends using a courier when returning goods in order to allow the tracking of the shipment. Pied de Poule will not be held responsible for the refund or the compensation of those products that have been lost, stolen or damaged.
  17. Pied de Poule uses it’s best endeavors in order to keep the information on the e-shop constantly updated. Pied de Poule can’t guarantee the complete absence of errors on the e-shop. The shop may contain typographical errors, mistakes and inaccuracies relating to the price, availability or details of products.
  18. Pied de Poule reserves the right to amend the errors or inaccuracies, even after an order has been submitted and furthermore reserves the right to amend or modify the information on the e-shop at any time without any prior communication.
  19. We don't accept returns of sale items.


Return address

Pied de Poule, Koningstraat 19, 8400 OOSTENDE BE
During lockdown: Pied de Poule, Koning Albertstraat 14, 8490 JABBEKE BE